Refund policy

Change of mind
Returns accepted within 7 days of delivery, provided the item is unworn, in original condition, with tags attached. Customer covers return shipping. Refunded to original payment method once received and inspected, or exchanged for another size/design if preferred.

Defects
If your cap arrives with a genuine manufacturing defect, contact us within 14 days of delivery. We cover return shipping in this case, and you'll receive a full refund or replacement, your choice.

Pre-order items
Pre-order purchases are covered by the same change-of-mind and defect policy above. Because this is a limited first batch, exchanges for a different size or design depend on remaining stock and aren't always guaranteed — refunds remain available regardless.

Not eligible for return
Items showing signs of wear, damage not related to manufacturing, or missing original tags.

How to start a return
Email info@maxellmade.com.au with your order number and reason for return. We'll respond with next steps.